:root{--bg: #070b12;--surface: #0e1520;--surface-elevated: #141c2a;--surface-2: #0a101a;--surface-hover: rgba(255, 255, 255, .04);--text: #e8ecf4;--text-secondary: #b4becf;--muted: #7a8699;--accent: #c4a35a;--accent-soft: rgba(196, 163, 90, .14);--accent-border: rgba(196, 163, 90, .28);--accent-text: #0f1218;--danger: #e07070;--danger-soft: rgba(224, 112, 112, .12);--success: #4caf8a;--success-soft: rgba(76, 175, 138, .12);--border: rgba(255, 255, 255, .06);--border-strong: rgba(255, 255, 255, .1);--radius: 10px;--radius-sm: 6px;--radius-lg: 14px;--radius-xl: 18px;--shadow: 0 20px 50px rgba(0, 0, 0, .45);--shadow-sm: 0 4px 16px rgba(0, 0, 0, .28);--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--font: "Inter", "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", system-ui, sans-serif;--font-mono: ui-monospace, "SF Mono", Menlo, monospace;--fs-xs: 11px;--fs-sm: 12px;--fs-md: 13.5px;--fs-lg: 15px;--anim: .18s ease;--anim-fast: .15s ease;--anim-slow: .25s ease;color:var(--text);background:var(--bg);font-family:var(--font);font-size:var(--fs-md);line-height:1.45;-webkit-font-smoothing:antialiased}:root[data-theme=light]{--bg:#f3f6fb;--surface:#ffffff;--surface-elevated:#eef2f8;--surface-2:#f7f9fc;--surface-hover:rgba(15,23,42,.05);--text:#172033;--text-secondary:#455268;--muted:#6e7b90;--border:rgba(15,23,42,.1);--border-strong:rgba(15,23,42,.16);--shadow:0 20px 50px rgba(31,45,70,.14);--bubble-me: #95ec69;--bubble-me-text: #172033;--bubble-other: #ffffff;--bubble-other-text: #172033;--thread-bg: #f1f1f1}:root{--bubble-me: #1f7a3d;--bubble-me-text: #f2f7f2;--bubble-other: #141c2a;--bubble-other-text: #e8ecf4;--thread-bg: transparent}:root[data-theme=light] .app-sidebar{background:linear-gradient(180deg,#fffffff5,#f1f5fbfa)}*{box-sizing:border-box}html,body,#app{height:100%;height:100dvh;margin:0;overscroll-behavior:none}input,textarea,select,button{font:inherit}input,textarea,select{width:100%;padding:9px 11px;color:inherit;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);transition:border-color var(--anim-fast)}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent-border)}input::placeholder,textarea::placeholder{color:var(--muted);opacity:.75}button{padding:9px 13px;border:0;border-radius:var(--radius);background:var(--accent);color:var(--accent-text);font-weight:600;cursor:pointer;transition:opacity var(--anim-fast),transform var(--anim-fast),background var(--anim-fast)}button:hover{opacity:.93}button:active{transform:scale(.985)}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button.ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border);font-weight:500}button.ghost:hover{background:var(--surface-hover);border-color:var(--border-strong);color:var(--text);opacity:1}button.danger{background:var(--danger);color:#fff}button.link{background:transparent;color:var(--accent);padding:0 6px;font-weight:500;border:0}.panel,.inbox,.sidebar,.profile,.conversation-list,.chat-panel{transition:background var(--anim),border-color var(--anim),box-shadow var(--anim)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:1ms!important;transition-duration:1ms!important;scroll-behavior:auto!important}}.login{height:100%;display:grid;place-items:center;background:radial-gradient(ellipse 70% 45% at 50% -5%,rgba(196,163,90,.07),transparent 50%),var(--bg)}.login form{width:min(380px,92%);display:grid;gap:12px;padding:36px 32px 32px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-xl);box-shadow:var(--shadow)}.login b{color:var(--accent);font-size:10.5px;font-weight:500;letter-spacing:.2em;text-transform:uppercase}.login h1{margin:0 0 8px;font-size:22px;font-weight:560;letter-spacing:-.02em;color:var(--text)}.login i,.banner{color:#e8a0a0;font-style:normal;font-size:var(--fs-sm)}.login button{margin-top:6px;padding:11px;letter-spacing:.02em}.app-shell{height:100%;display:grid;grid-template-columns:232px 1fr;background:var(--custom-bg, var(--bg))}.app-shell.nav-collapsed{grid-template-columns:0 1fr}.app-shell.nav-collapsed .app-sidebar{width:0;padding:0;overflow:hidden;border:0;opacity:0;pointer-events:none}.app-sidebar{background:linear-gradient(180deg,#141c2aeb,#0a101af5);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:4px;padding:14px 10px 16px;overflow:auto;transition:width var(--anim),opacity var(--anim),padding var(--anim);z-index:30}.sb-brand{padding:4px 10px 12px;border-bottom:1px solid var(--border);margin-bottom:8px}.sb-brand b{display:block;font-weight:600;letter-spacing:-.01em;font-size:14px}.sb-brand small{color:var(--muted);font-size:11px}.sb-user{padding:0 10px 10px;color:var(--text-secondary);font-size:var(--fs-sm)}.user-profile{display:grid;grid-template-columns:28px 1fr;align-items:center;gap:7px}.user-profile img,.mini-avatar{width:28px;height:28px;border-radius:50%;object-fit:cover;display:grid;place-items:center;background:var(--surface-elevated)}.user-profile .icon-link{grid-column:2;border:0;background:transparent;color:var(--accent);padding:0;text-align:left;font-size:11px;cursor:pointer}.appearance-settings{margin:0 10px 8px;padding:8px;border:1px solid var(--border);border-radius:9px;font-size:11px;color:var(--text-secondary)}.appearance-settings summary{cursor:pointer}.appearance-settings label{display:grid;grid-template-columns:60px 1fr;align-items:center;gap:5px;margin-top:7px}.appearance-settings input[type=checkbox]{width:auto}.appearance-settings button{width:100%;margin-top:7px}.sb-group{margin-bottom:10px}.sb-label{padding:6px 10px 4px;font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600}.sb-ops{margin-top:auto;padding-top:8px;border-top:1px solid var(--border)}.sb-item{width:100%;display:flex;align-items:center;gap:8px;text-align:left;background:transparent;color:var(--text-secondary);border:0;border-radius:var(--radius);padding:8px 10px;font-weight:500;font-size:var(--fs-sm)}.sb-item:hover{background:var(--surface-hover);color:var(--text);opacity:1}.sb-item.on{background:var(--accent-soft);color:var(--accent);font-weight:600;box-shadow:inset 0 0 0 1px var(--accent-border)}.sb-ico{width:1.25em;text-align:center;opacity:.9;font-size:13px}.app-main{min-width:0;min-height:0;display:flex;flex-direction:column;height:100%;overflow:hidden}.app-topbar{display:flex;align-items:center;gap:10px;padding:8px 14px;background:#0e1520d9;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--border);min-height:48px;flex-wrap:wrap}.app-topbar .crumb{flex:1;min-width:120px;font-size:var(--fs-sm)}.app-topbar .crumb b{font-weight:560}.menu-btn,.sidebar-backdrop{display:none}.top-user{font-size:var(--fs-sm);white-space:nowrap}.app{height:100%;display:flex;flex-direction:column}.tabs{display:none}.banner{display:block;padding:8px 16px;background:var(--danger-soft);border-bottom:1px solid rgba(224,112,112,.25);color:#e8a0a0;font-size:var(--fs-sm)}.chat .banner{background:var(--accent-soft);border-bottom:1px solid var(--accent-border);color:var(--text-secondary);text-align:center}.brand-select{margin:0;width:auto;min-width:120px;background:var(--surface-2);color:var(--text);border:1px solid var(--border);border-radius:var(--radius-sm);padding:5px 10px;font-size:var(--fs-sm)}.shell{flex:1;min-height:0;display:grid;grid-template-columns:300px 1fr 300px}.shell>aside,.profile{background:var(--surface);padding:10px 10px 12px;display:flex;flex-direction:column;gap:8px;border-right:1px solid var(--border);overflow:auto}.profile{border-right:0;border-left:1px solid var(--border);padding:14px;gap:10px;background:var(--surface)}.shell>aside.list>header{padding:4px 6px 6px}.shell>aside.list>header b{font-size:13px;font-weight:560;letter-spacing:-.01em}.filters{display:flex;flex-wrap:wrap;gap:3px;padding:0 2px}.filters button{font-size:10.5px;padding:4px 8px;background:transparent;color:var(--muted);border:1px solid transparent;border-radius:999px;font-weight:500}.filters button:hover{color:var(--text-secondary);background:var(--surface-hover);opacity:1}.filters button.on{background:var(--accent-soft);color:var(--accent);border-color:var(--accent-border)}.item{background:transparent;color:var(--text);text-align:left;display:grid;grid-template-columns:36px 1fr auto;gap:10px;align-items:center;border:1px solid transparent;border-bottom:1px solid rgba(255,255,255,.035);border-radius:var(--radius);padding:9px 8px;animation:fadeIn var(--anim);font-weight:450}.item:hover{background:var(--surface-hover);opacity:1}.item.active{background:var(--accent-soft);border-color:var(--accent-border)}.item .meta{min-width:0;font-size:13px}.item .meta small{display:block;color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:160px;font-size:11.5px}.item em{background:var(--accent);color:var(--accent-text);border-radius:10px;padding:1px 6px;font-style:normal;font-size:10px;font-weight:650}.avatar{width:34px;height:34px;border-radius:50%;background:var(--surface-elevated, var(--surface));border:1px solid var(--border);display:grid;place-items:center;font-weight:600;font-size:12px;color:var(--accent);position:relative}.avatar .dot{position:absolute;right:-1px;bottom:-1px;width:8px;height:8px;border-radius:50%;background:var(--muted);border:2px solid var(--surface)}.avatar .dot.on{background:var(--success)}.vip{font-size:9px;font-weight:600;letter-spacing:.06em;color:var(--accent);border:1px solid var(--accent-border);border-radius:4px;padding:0 4px;margin-left:5px;vertical-align:middle;opacity:.9;background:transparent}.brand-badge{display:inline-block;margin-right:5px;padding:0 5px;border-radius:4px;background:#ffffff0d;color:var(--muted);font-size:9.5px;font-weight:550;letter-spacing:.03em;vertical-align:middle}.status-pill{font-size:10px;padding:2px 7px;border-radius:999px;background:#ffffff0d;color:var(--muted);text-transform:capitalize;font-weight:500}.status-pill.open{color:#8ab4d4;background:#8ab4d41a}.status-pill.pending{color:#c4a35a;background:var(--accent-soft)}.status-pill.resolved{color:var(--success);background:var(--success-soft)}.chat{min-width:0;display:flex;flex-direction:column;background:var(--custom-bg, var(--bg))}.chat header{padding:12px 18px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;gap:8px;background:var(--surface)}.chat header b{font-weight:560;font-size:14px;letter-spacing:-.01em}.chat>p,.profile>p,.empty{margin:auto;color:var(--muted);text-align:center;padding:32px 24px;font-size:var(--fs-sm)}.msgs{flex:1;overflow:auto;padding:22px 20px;display:flex;flex-direction:column;gap:8px}.day{align-self:center;font-size:10.5px;color:var(--muted);background:#ffffff0a;padding:3px 10px;border-radius:999px;margin:6px 0}.msgs article{max-width:70%;padding:9px 13px;background:var(--bubble-other);color:var(--bubble-other-text);border-radius:4px 12px 12px;animation:fadeIn var(--anim);position:relative;font-size:13.5px;line-height:1.5;border:1px solid transparent;box-shadow:0 1px 2px #0000000f}.msgs article.admin{margin-left:auto;background:var(--bubble-me);border-color:transparent;color:var(--bubble-me-text);border-radius:12px 4px 12px 12px}.msgs article.sticker-only{background:transparent;border-color:transparent;box-shadow:none;padding:2px;animation:stickerPop .24s ease}@keyframes stickerPop{0%{transform:scale(.6);opacity:0}60%{transform:scale(1.08);opacity:1}to{transform:scale(1)}}.msgs article a{color:var(--accent)}.msgs small{display:block;font-size:10.5px;color:var(--muted);opacity:.8;margin-bottom:3px}.message-avatar{width:28px;height:28px;border-radius:50%;object-fit:cover;float:left;margin:0 8px 4px -4px;border:1px solid var(--border-strong)}.reply-quote{margin:4px 0 7px;padding:7px 9px;border-left:3px solid var(--accent);border-radius:5px;background:var(--surface-hover);color:var(--text-secondary);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reply-quote b{margin-right:6px;color:var(--accent)}.reply-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 14px;background:var(--surface-2);border-top:1px solid var(--border);font-size:12px;color:var(--text-secondary)}.reply-bar span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reply-bar button{border:0;background:transparent;color:var(--text);font-size:20px;cursor:pointer}.message-menu{position:fixed;z-index:2000;width:176px;display:grid;padding:6px;border:1px solid var(--border-strong);border-radius:12px;background:var(--surface);box-shadow:var(--shadow)}.message-menu button{padding:10px 12px;border:0;border-radius:8px;background:transparent;color:var(--text);text-align:left;cursor:pointer}.message-menu button:hover{background:var(--surface-hover)}.message-menu button.danger{color:var(--danger)}.profile-avatar-image{width:56px;height:56px;border-radius:50%;object-fit:cover;border:1px solid var(--border-strong)}.brand-logo-editor{display:flex;align-items:center;gap:10px;margin-bottom:12px}.brand-logo-editor img,.brand-logo-editor span{width:58px;height:58px;border-radius:12px;object-fit:cover;display:grid;place-items:center;background:var(--surface-elevated);color:var(--muted);font-size:10px}.danger-btn{background:var(--danger)!important;color:#fff!important}.receipt{font-size:10px;color:var(--muted);opacity:.55;margin-top:4px;text-align:right;font-variant-numeric:tabular-nums}.chat form{display:flex;gap:8px;padding:12px 14px;border-top:1px solid var(--border);align-items:flex-end;background:var(--surface)}.chat form textarea{flex:1;min-height:42px;max-height:160px;resize:none}.back-to-list,.profile-m-head,.profile-backdrop,.profile-close-m{display:none}.profile-desktop-title{display:block}.chat-title{display:flex;align-items:center;gap:8px;min-width:0}.chat-title-text{min-width:0}.chat-actions{flex-wrap:wrap;justify-content:flex-end}.status-actions{display:flex;flex-wrap:wrap;gap:6px}.profile label{font-size:var(--fs-sm);color:var(--muted);display:grid;gap:5px}.profile>.avatar{margin-bottom:4px}.profile-card{background:var(--surface-elevated, var(--surface));border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px}.tag{background:#ffffff0f;color:var(--text-secondary);padding:3px 8px;margin:2px;font-size:var(--fs-sm);border:1px solid var(--border);border-radius:var(--radius-sm);font-weight:450}.row{display:flex;flex-wrap:wrap;gap:6px}.row button{font-size:var(--fs-sm);padding:7px 10px}.danger-box{margin-top:12px;padding:12px;border:1px solid rgba(224,112,112,.3);border-radius:var(--radius);display:grid;gap:8px;background:var(--danger-soft)}.panel{padding:18px 20px;overflow:auto;flex:1}.panel table{width:100%;border-collapse:collapse;margin-top:12px}.panel th,.panel td{border-bottom:1px solid var(--border);padding:9px 8px;text-align:left;font-size:13px}.panel th{color:var(--muted);font-weight:500;font-size:var(--fs-sm)}.card{display:grid;gap:8px;max-width:560px;padding:16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);margin:12px 0}.hint{color:var(--muted);font-size:var(--fs-sm);line-height:1.5}.muted{color:var(--muted);font-size:var(--fs-sm)}.check{display:flex;gap:8px;align-items:center;font-size:var(--fs-sm);color:var(--text-secondary)}.split{display:grid;grid-template-columns:1fr 1fr;gap:16px}.channel-workspace{align-items:start}.channel-list-card{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);overflow:hidden;min-width:0}.channel-list-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px 14px;border-bottom:1px solid var(--border)}.channel-row{width:100%;display:grid;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;align-items:center;padding:11px 12px;border:0;border-bottom:1px solid var(--border);border-radius:0;background:transparent;color:var(--text);text-align:left}.channel-row:hover,.channel-row.active{background:var(--surface-hover)}.channel-row.active{box-shadow:inset 3px 0 0 var(--accent)}.channel-row-icon{width:32px;height:32px;display:grid;place-items:center;border-radius:9px;background:var(--accent-soft)}.channel-row-main{min-width:0;display:grid;gap:3px}.channel-row-main b,.channel-row-main small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.channel-row-main small,.channel-row-meta{color:var(--muted);font-size:var(--fs-sm)}.channel-detail-card{margin:0}.channel-detail-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px}.channel-detail-head h3{margin:0 0 4px}.channel-mode-badge{white-space:nowrap;padding:4px 8px;border:1px solid var(--accent-border);border-radius:999px;color:var(--accent);background:var(--accent-soft);font-size:11px;font-weight:600}.channel-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:8px 0 2px}.channel-summary-grid>div{padding:10px;border:1px solid var(--border);border-radius:var(--radius);background:#ffffff05;display:grid;gap:4px}.channel-summary-grid small{color:var(--muted);font-size:11px}.channel-summary-grid b{font-size:13px}.channel-message-list .empty-inline{margin:auto;padding:28px 12px;text-align:center;color:var(--muted)}@media(max-width:720px){.channel-summary-grid{grid-template-columns:1fr}}@media(max-width:900px){.split{grid-template-columns:1fr}}.skeleton{background:linear-gradient(90deg,#ffffff08,#ffffff12,#ffffff08);background-size:200% 100%;animation:shimmer 1.4s ease infinite;border-radius:var(--radius);height:48px;margin:6px 0}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@keyframes fadeIn{0%{opacity:0;transform:translateY(3px)}to{opacity:1;transform:none}}.toast{position:fixed;bottom:20px;right:20px;background:var(--surface-elevated, var(--surface));border:1px solid var(--border);padding:12px 16px;border-radius:var(--radius);box-shadow:var(--shadow-sm);z-index:50;animation:fadeIn var(--anim);font-size:var(--fs-sm)}.brands-grid{display:grid;grid-template-columns:280px 1fr;gap:16px;padding:16px}.brand-list .item{display:block;width:100%;text-align:left;margin-bottom:6px;padding:10px 12px;border-radius:var(--radius);border:1px solid var(--border);background:#ffffff05;color:var(--text)}.brand-list .item.active{border-color:var(--accent-border);background:var(--accent-soft)}.brand-detail label{display:block;margin:8px 0;font-size:var(--fs-sm);color:var(--muted)}.brand-detail input,.brand-detail textarea{display:block;width:100%;margin-top:4px}.panel-head{display:flex;align-items:baseline;gap:12px;padding:12px 16px 0}.panel-head b{font-weight:560;font-size:var(--fs-lg)}@media(max-width:960px){.shell{grid-template-columns:260px 1fr}.shell>aside.profile{display:none}.profile-open-btn{display:inline-flex}.shell>aside.profile.open-m{display:flex;position:fixed;inset:auto 0 0 0;top:8vh;z-index:46;border:0;border-radius:var(--radius-xl) var(--radius-xl) 0 0;box-shadow:var(--shadow);max-height:92dvh;padding-bottom:calc(14px + env(safe-area-inset-bottom,0px));animation:sheetUp var(--anim-slow)}.profile-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:44}.profile-m-head{display:flex;align-items:center;justify-content:space-between;gap:8px;position:sticky;top:0;background:var(--surface);padding:4px 0 10px;margin:-4px 0 4px;border-bottom:1px solid var(--border);z-index:1}.profile-desktop-title,.profile-close-m{display:none}}@keyframes sheetUp{0%{transform:translateY(12%);opacity:.6}to{transform:translateY(0);opacity:1}}@media(max-width:768px){.shell{grid-template-columns:1fr;min-height:0}.shell>aside.list{display:none}.shell:not(.has-chat)>aside.list,.shell>aside.list.show{display:flex;min-height:0}.shell:not(.has-chat)>.chat{display:none}.shell.has-chat>.chat{display:flex;min-height:0;height:100%}.shell.has-chat>aside.list{display:none!important}.back-to-list{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.nav-collapse-btn{display:none!important}.chat-head{flex-wrap:wrap;padding:10px 12px;gap:8px;padding-top:calc(10px + env(safe-area-inset-top,0px))}.chat-actions{width:100%;justify-content:space-between;gap:8px}.status-actions{flex:1;min-width:0}.status-actions .ghost{flex:1;min-height:40px;font-size:12px;padding:8px 6px}.msgs{padding:14px 12px;-webkit-overflow-scrolling:touch}.msgs article{max-width:88%}.chat form{padding:10px 12px calc(10px + env(safe-area-inset-bottom,0px));gap:10px}.chat form textarea{min-height:44px;font-size:16px}.chat form>button{min-height:44px;min-width:64px;padding:0 16px}.touch-target,.menu-btn,.back-to-list,.profile-open-btn{min-height:44px;min-width:44px;display:inline-flex;align-items:center;justify-content:center}.item{min-height:56px;padding:12px 10px}.filters button{min-height:36px;padding:8px 12px;font-size:12px}.sb-item{min-height:44px;padding:12px}.app-topbar{padding:6px 10px;padding-top:calc(6px + env(safe-area-inset-top,0px));gap:8px}.app-topbar .crumb{font-size:12px}.top-user{display:none}.brand-select{max-width:42vw;min-width:0;flex:1}.list>header{padding:8px 6px}.panel,.ops-panel{padding:12px;padding-bottom:calc(20px + env(safe-area-inset-bottom,0px))}.ops-actions .btn-ops{min-height:44px}.profile.open-m{top:0;max-height:100dvh;border-radius:0;animation:fadeIn var(--anim)}}@media(max-width:640px){.msgs article{max-width:90%}.chat-title-text .hint{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:58vw}}.ops-panel{padding:16px 18px 28px}.ops-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 18px 16px;margin:0 0 14px;box-shadow:var(--shadow-sm);max-width:none}.ops-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:14px}.ops-card h2{margin:0;font-size:18px;font-weight:600;letter-spacing:-.02em}.ops-card h3{margin:0 0 10px;font-size:14px;font-weight:560}.ops-actions{display:flex;flex-wrap:wrap;gap:8px}.btn-ops{padding:9px 14px;border-radius:var(--radius);font-weight:600;font-size:var(--fs-sm);border:0;cursor:pointer}.btn-ops:disabled{opacity:.45;cursor:not-allowed;transform:none}.btn-backup{background:#3d6ea8;color:#fff}.btn-upload{background:#4a3f8c;color:#fff}.btn-restore{background:var(--accent);color:var(--accent-text)}.ops-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding-top:4px}.ops-val{font-size:16px;font-weight:600;margin-top:4px;letter-spacing:-.01em}.ops-val.warn{color:var(--accent)}.danger-card{border-color:#e0707059;background:linear-gradient(180deg,var(--danger-soft),var(--surface))}.ops-advanced{margin-top:12px;color:var(--muted);font-size:var(--fs-sm)}.ops-advanced summary{cursor:pointer;color:var(--text-secondary)}.ops-pre{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);padding:12px;overflow:auto;font-size:11px;max-height:320px;font-family:var(--font-mono)}.mono{font-family:var(--font-mono);font-size:11px}.success-text{color:var(--success)}.apply-disabled-banner{margin-top:14px;padding:12px 14px;border-radius:var(--radius);background:var(--accent-soft);border:1px solid var(--accent-border);font-size:var(--fs-sm)}.apply-disabled-banner p{margin:6px 0 0;color:var(--text-secondary)}@media(max-width:900px){.ops-grid,.app-shell{grid-template-columns:1fr}.app-sidebar{position:fixed;inset:0 auto 0 0;width:min(288px,86vw);max-width:320px;transform:translate(-105%);opacity:1;pointer-events:auto;box-shadow:var(--shadow);transition:transform var(--anim-slow);padding-top:calc(14px + env(safe-area-inset-top,0px));padding-bottom:calc(16px + env(safe-area-inset-bottom,0px));z-index:30}.app-shell.nav-collapsed .app-sidebar{width:min(288px,86vw);padding:14px 10px 16px;padding-top:calc(14px + env(safe-area-inset-top,0px));padding-bottom:calc(16px + env(safe-area-inset-bottom,0px));overflow:auto;border-right:1px solid var(--border);opacity:1;pointer-events:auto}.app-shell.drawer-open .app-sidebar,.app-sidebar.open{transform:translate(0)}.app-shell.nav-collapsed{grid-template-columns:1fr}.menu-btn{display:inline-flex;align-items:center;justify-content:center;min-height:44px;min-width:44px}.sidebar-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:25}.brands-grid{grid-template-columns:1fr}.brand-select{margin:4px 0}}@media(min-width:961px){.profile-open-btn{display:none}}.panel-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:8px 14px;margin-bottom:14px}.team-tabs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.team-tabs button{background:var(--surface-2, #0a101a);border:1px solid var(--border);color:var(--text-secondary, var(--muted));border-radius:999px;padding:8px 16px;font-size:var(--fs-sm, 13px);cursor:pointer}.team-tabs button.on{background:var(--accent-soft);border-color:var(--accent-border);color:var(--text, #e8ecf4);font-weight:600}.form-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px 12px;margin:10px 0 14px}.form-grid label{display:flex;flex-direction:column;gap:4px;font-size:var(--fs-sm, 13px);color:var(--text-secondary, var(--muted))}.role-pick{display:flex;flex-direction:column;gap:8px}.role-chip{display:flex;flex-direction:column;align-items:flex-start;gap:2px;text-align:left;padding:10px 12px;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface-2, #0a101a);color:var(--text, #e8ecf4);cursor:pointer;width:100%}.role-chip.on{border-color:var(--accent-border);background:var(--accent-soft)}.role-chip small{color:var(--muted)}.perm-group{margin:12px 0;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-2, #0a101a)}.perm-group-title{font-size:var(--fs-sm, 13px);font-weight:600;margin-bottom:8px;color:var(--text, #e8ecf4)}.perm-check{padding:4px 0;gap:10px}.perm-zh{color:var(--text, #e8ecf4)}.perm-code{font-family:var(--font-mono, ui-monospace, monospace);font-size:10px;color:var(--muted);margin-left:auto}.show-code-toggle{margin:8px 0 4px}.notify-stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;margin-bottom:14px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:12px 14px}.team-roles-split{align-items:start}@media(max-width:900px){.notify-stats{grid-template-columns:repeat(2,minmax(0,1fr))}}.item.pinned{background:var(--accent-soft);border-color:var(--accent-border)}.item-aside{text-align:right;display:flex;flex-direction:column;align-items:flex-end;gap:2px;min-width:52px}.item-time{color:var(--muted);font-size:10px}.pin-btn{width:28px;height:28px;padding:0;border:0;border-radius:8px;background:transparent;color:var(--muted);cursor:pointer;font-size:14px;line-height:1}.pin-btn:hover{color:var(--accent);background:var(--surface-hover)}.pin-btn.on{color:var(--accent)}.channel-item .ch-avatar{background:var(--accent-soft);font-size:14px}.ch-tag{display:inline-block;margin-right:6px;padding:1px 6px;border-radius:999px;background:var(--accent-soft);color:var(--accent);font-size:10px;font-weight:600;vertical-align:middle}.member-picker{margin:12px 0;padding:12px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface-2)}.picker-title{margin:0 0 8px;font-size:.95rem}.pick-list{list-style:none;margin:8px 0 0;padding:0;max-height:220px;overflow:auto;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface)}.pick-list li{border-bottom:1px solid var(--border)}.pick-list li:last-child{border-bottom:0}.pick-row{display:flex;align-items:flex-start;gap:10px;padding:8px 10px;cursor:pointer}.pick-row:hover{background:var(--surface-hover)}.pick-row input{width:auto;margin-top:3px}.pick-main{display:flex;flex-direction:column;gap:2px;min-width:0}.pick-main b{font-weight:600}.pick-main small{color:var(--muted);font-size:var(--fs-xs)}.pick-brand{color:var(--accent)!important}.empty-inline{padding:12px;color:var(--muted);text-align:center;font-size:var(--fs-sm)}.adv-pull{margin-top:10px;color:var(--muted);font-size:var(--fs-sm)}.adv-pull summary{cursor:pointer;-webkit-user-select:none;user-select:none}.adv-pull summary:hover{color:var(--text)}.customers-panel .customer-filters{gap:8px;flex-wrap:wrap;margin:10px 0}.customers-panel .customer-filters input{flex:1;min-width:160px}.customers-panel table tr.clickable{cursor:pointer}.customers-panel table tr.clickable:hover td{background:var(--surface-hover)}.customers-panel table tr.clickable.active td{background:var(--accent-soft)}.vip-star{color:var(--accent);font-size:12px}.customer-pager{gap:10px;align-items:center;margin:10px 0}.customer-detail{margin-top:14px;display:grid;gap:10px}.customer-detail-head{justify-content:space-between;align-items:center}.customer-detail-head h3{margin:0}.customer-detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}.tag-presets{display:flex;gap:6px;flex-wrap:wrap;margin:4px 0}.tag-preset.on{border-color:var(--accent-border);background:var(--accent-soft);color:var(--text);opacity:1}.conv-list{display:grid;gap:8px}.conv-row{display:grid;gap:2px;text-align:left;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px}.conv-row:hover{background:var(--surface-hover);opacity:1}.conv-row small{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:768px){.customers-panel table{font-size:12px}.customers-panel th:nth-child(3),.customers-panel td:nth-child(3),.customers-panel th:nth-child(7),.customers-panel td:nth-child(7){display:none}}.chat{position:relative}.load-more{align-self:center;margin:8px auto 4px;border:1px solid var(--border);background:var(--surface);color:var(--muted);border-radius:999px;padding:6px 14px;font-size:12px;cursor:pointer}.load-more:disabled{opacity:.6;cursor:default}.to-bottom{position:absolute;right:16px;bottom:96px;z-index:30;border:0;border-radius:999px;padding:8px 14px;background:var(--accent);color:var(--accent-text, #fff);font-size:13px;font-weight:600;cursor:pointer;box-shadow:0 4px 14px #00000040}.emoji-bar{display:flex;flex-direction:column;gap:4px;padding:8px 12px;background:var(--surface);border-top:1px solid var(--border);max-height:220px;overflow-y:auto}.emoji-group{display:flex;flex-wrap:wrap;gap:2px;align-items:center}.emoji-group-name{font-size:11px;color:var(--muted);margin-right:4px}.emoji-bar button{border:0;background:transparent;font-size:20px;cursor:pointer;padding:4px 6px;border-radius:6px}.emoji-bar button:hover{background:var(--surface-hover)}.message-files img.zoomable{cursor:zoom-in}.lightbox{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;background:#000000eb;display:flex;align-items:center;justify-content:center}.lightbox img{max-width:94vw;max-height:88vh;object-fit:contain;border-radius:8px}.lb-btn{position:absolute;border:0;background:#ffffff1f;color:#fff;border-radius:50%;width:44px;height:44px;font-size:22px;cursor:pointer;display:flex;align-items:center;justify-content:center}.lb-close{top:16px;right:16px}.lb-prev{left:12px;top:50%;transform:translateY(-50%)}.lb-next{right:12px;top:50%;transform:translateY(-50%)}.lb-count{position:absolute;bottom:20px;left:50%;transform:translate(-50%);color:#fff;font-size:13px;background:#ffffff1f;padding:4px 12px;border-radius:999px}:root[data-theme=light] .msgs{background:var(--thread-bg);border-radius:12px}.sticker-wrap{display:inline-block}.sticker-img{width:128px;height:128px;object-fit:contain;display:block;cursor:zoom-in}.big-emoji{font-size:96px;line-height:1;display:inline-block;-webkit-user-select:none;user-select:none}@keyframes sticker-bounce{0%,to{transform:translateY(0)}50%{transform:translateY(-24px) scale(1.05)}}@keyframes sticker-shake{0%,to{transform:translate(0)}25%{transform:translate(-8px) rotate(-8deg)}75%{transform:translate(8px) rotate(8deg)}}@keyframes sticker-spin{to{transform:rotate(360deg)}}@keyframes sticker-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.25)}}@keyframes sticker-swing{0%,to{transform:rotate(0)}25%{transform:rotate(15deg)}75%{transform:rotate(-15deg)}}@keyframes sticker-flicker{0%,to{opacity:1}50%{opacity:.25}}@keyframes sticker-nod{0%,to{transform:translateY(0)}50%{transform:translateY(14px)}}@keyframes sticker-tada{0%{transform:scale(1) rotate(0)}30%{transform:scale(1.3) rotate(-12deg)}60%{transform:scale(1.3) rotate(12deg)}to{transform:scale(1) rotate(0)}}.anim-bounce{animation:sticker-bounce 1.2s ease-in-out infinite}.anim-shake{animation:sticker-shake .7s ease-in-out infinite}.anim-spin{animation:sticker-spin 1.6s linear infinite}.anim-pulse{animation:sticker-pulse 1.4s ease-in-out infinite}.anim-swing{animation:sticker-swing 1.1s ease-in-out infinite;transform-origin:50% 20%}.anim-flicker{animation:sticker-flicker 1s steps(2) infinite}.anim-nod{animation:sticker-nod 1s ease-in-out infinite}.anim-tada{animation:sticker-tada 1.4s ease-in-out infinite}.sticker-panel{border-top:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;max-height:46%;min-height:220px}.sticker-grid-wrap{flex:1;overflow-y:auto;padding:10px 8px 4px;-webkit-overflow-scrolling:touch}.sticker-grid.small .emoji-group{margin-bottom:6px}.sticker-grid.small .emoji-group-name{display:block;font-size:11px;color:var(--muted);padding:4px 8px}.sticker-grid.small button{border:0;background:transparent;font-size:26px;padding:7px;cursor:pointer;border-radius:10px;line-height:1}.sticker-grid.small button:active{background:var(--surface-hover);transform:scale(1.15)}.sticker-grid.big{display:grid;grid-template-columns:repeat(5,1fr);gap:4px}.sticker-cell{border:0;background:transparent;border-radius:12px;padding:8px 4px;cursor:pointer;display:grid;place-items:center;min-height:76px}.sticker-cell:active{background:var(--surface-hover)}.sticker-cell:active .big-emoji{transform:scale(1.25)}.sticker-cell .big-emoji{font-size:58px;line-height:1.15;display:inline-block;transition:transform .15s ease;font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif}.sticker-cell .sticker-img{width:96px;height:96px;object-fit:contain;border-radius:8px}.sticker-empty{grid-column:1 / -1;text-align:center;color:var(--muted);font-size:13px;padding:28px 0}.sticker-empty small{font-size:11px}.sticker-tabs{display:flex;gap:2px;padding:6px 8px calc(6px + env(safe-area-inset-bottom));border-top:1px solid var(--border);background:var(--surface-2);overflow-x:auto}.sticker-tabs button{border:0;background:transparent;font-size:22px;padding:8px 12px;border-radius:10px;cursor:pointer;flex-shrink:0;opacity:.55}.sticker-tabs button.on{background:var(--surface-elevated);opacity:1;box-shadow:inset 0 -2px 0 var(--accent)}.voice-wrap{display:inline-block;min-width:180px}.voice-player{display:inline-flex;align-items:center;gap:10px;border:0;background:transparent;cursor:pointer;padding:4px 2px;min-width:160px;max-width:230px;color:inherit}.vp-icon{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-size:13px;background:#00000014;flex-shrink:0}.vp-wave{flex:1;display:flex;align-items:center;gap:2.5px;height:26px}.vp-wave i{flex:1;min-width:2px;border-radius:2px;background:currentColor;opacity:.28}.vp-wave i.on{opacity:.9}.vp-sec{font-size:12px;opacity:.75;font-variant-numeric:tabular-nums;flex-shrink:0}.voice-player.playing .vp-icon{background:var(--accent);color:var(--accent-text)}.voice-missing{font-size:12px;opacity:.7}.voice-composer-btn{flex:1;display:flex}.voice-rec-wrap{flex:1;display:flex;position:relative}.voice-rec-btn{flex:1;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);color:var(--text);font-weight:600;padding:11px 13px;cursor:pointer;user-select:none;-webkit-user-select:none;touch-action:none;min-height:44px}.voice-rec-btn.recording{background:#cf3a3a26;border-color:var(--danger, #cf3a3a)}.voice-rec-tip{position:absolute;left:50%;bottom:calc(100% + 12px);transform:translate(-50%);background:#000000d1;color:#fff;font-size:13px;padding:12px 16px;border-radius:12px;white-space:nowrap;display:flex;align-items:center;gap:10px;z-index:60}.voice-rec-tip.cancel{background:#a01e1ee6}.voice-rec-bars{display:flex;align-items:flex-end;gap:3px;height:22px}.voice-rec-bars b{width:3px;border-radius:2px;background:#fff;animation:rec-bar .7s ease-in-out infinite alternate}@keyframes rec-bar{0%{height:5px}to{height:20px}}.pack-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(84px,1fr));gap:10px;margin-top:12px}.pack-cell{position:relative;aspect-ratio:1;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);display:grid;place-items:center;overflow:hidden}.pack-cell img{width:90%;height:90%;object-fit:contain}.pack-cell .pack-del{position:absolute;top:2px;right:2px;width:24px;height:24px;border-radius:50%;border:0;background:#0000008c;color:#fff;font-size:14px;line-height:1;cursor:pointer}.pack-empty{aspect-ratio:1;border:1.5px dashed var(--border-strong);border-radius:10px;background:transparent;color:var(--muted);font-size:13px;cursor:pointer}.danger-text{color:var(--danger, #cf3a3a)}@media(min-width:1280px){.msgs article{max-width:64%}}@media(max-width:560px){.sticker-grid{grid-template-columns:repeat(4,1fr)}.sticker-cell{font-size:42px;min-height:56px;min-width:56px}.voice-wrap{min-width:150px}}.wx-mini{display:inline-block;font-size:11px;font-weight:700;color:#07c160;background:#07c16018;border:1px solid #07c16055;border-radius:4px;padding:0 4px;margin-left:2px;vertical-align:1px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000a6;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center;padding:16px}.modal-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;width:100%;max-width:420px;box-shadow:0 16px 40px #00000080;display:flex;flex-direction:column;overflow:hidden}.modal-head{padding:14px 18px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.modal-body{padding:18px;display:flex;flex-direction:column;gap:12px}.modal-foot{display:flex;justify-content:flex-end;gap:10px;margin-top:10px}.modal-body label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--text-secondary)}.modal-body input{padding:10px 12px;border-radius:6px;border:1px solid var(--border);background:var(--surface-2);color:var(--text)}.modal-body .err{color:#ff5252;font-size:13px;margin:0}.modal-body .success{color:#4caf50;font-size:13px;margin:0}.topbar-actions{display:flex;align-items:center;gap:10px;margin-left:auto}.topbar-mode-btn{padding:5px 12px;font-size:12px;font-weight:600;border-radius:999px;border:1px solid var(--border);background:var(--surface-2);color:var(--text);cursor:pointer;transition:all .2s ease;display:flex;align-items:center;gap:4px}.topbar-mode-btn.admin{background:#6366f126;border-color:#6366f166;color:#818cf8}.topbar-mode-btn.admin:hover{background:#6366f147}.topbar-mode-btn.workspace{background:#10b98126;border-color:#10b98166;color:#34d399}.topbar-mode-btn.workspace:hover{background:#10b98147}.sb-admin-switch-box,.sb-back-workspace-box{padding:12px 14px 6px}.sb-switch-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:8px;padding:9px 12px;font-size:13px;font-weight:600;border-radius:8px;border:1px dashed var(--border);background:var(--surface-2);color:var(--text);cursor:pointer;transition:all .2s ease}.sb-switch-btn:hover{background:var(--surface-hover);border-color:var(--text)}.sb-switch-btn.primary{background:#10b9811f;border-color:#10b98159;color:#10b981}.sb-switch-btn.primary:hover{background:#10b98133}.chat-title-row{display:flex;align-items:center;gap:8px}.copy-code-btn{font-size:11px;padding:2px 6px;border-radius:4px;background:#ffffff0f;border:1px solid var(--border);color:var(--muted);cursor:pointer}.copy-code-btn:hover{color:var(--text);background:#ffffff1f}.online-indicator{font-size:11px;color:var(--muted)}.online-indicator.on{color:#10b981}.chat-head-ops{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-left:auto}.group-tag-bar{display:flex;align-items:center;flex-wrap:wrap;gap:6px;position:relative}.active-tag-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;font-size:12px;border-radius:12px;background:#6366f126;color:#a5b4fc;border:1px solid rgba(99,102,241,.3);cursor:pointer}.active-tag-chip small{font-weight:700;opacity:.7}.active-tag-chip:hover{background:#ef444426;border-color:#ef444466;color:#fca5a5}.tag-picker-wrap{position:relative}.tag-picker-btn{font-size:12px;padding:4px 10px;border-radius:6px;border:1px dashed var(--border);color:var(--muted)}.tag-picker-btn:hover{color:var(--text);border-color:var(--text)}.group-dropdown{position:absolute;top:100%;right:0;margin-top:6px;background:var(--surface-1, #1a1d24);border:1px solid var(--border);border-radius:10px;padding:12px;width:260px;box-shadow:0 12px 32px #00000059;z-index:120}.gd-title{font-size:12px;color:var(--muted);margin-bottom:8px}.gd-tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.gd-tag-btn{font-size:11.5px;padding:3px 8px;border-radius:6px;border:1px solid var(--border);background:var(--surface-2);color:var(--text);cursor:pointer}.gd-tag-btn.on{background:#6366f140;border-color:#818cf8;color:#c7d2fe}.gd-custom{display:flex;gap:6px}.gd-custom input{flex:1;font-size:12px;padding:4px 8px}.status-actions{display:flex;align-items:center;gap:4px}.status-btn{font-size:11.5px;padding:4px 9px;border-radius:6px;border:1px solid var(--border);background:var(--surface-2);color:var(--muted);cursor:pointer;transition:all .15s ease}.status-btn.on{background:var(--surface-hover);color:var(--text);border-color:var(--border-strong, #888);font-weight:600}.profile-toggle-btn{font-size:12px;padding:4px 10px}.composer-dock{position:relative;background:var(--surface);border-top:1px solid var(--border);display:flex;flex-direction:column}.composer-attachments-bar{display:flex;align-items:center;flex-wrap:wrap;gap:6px;padding:8px 14px 4px;background:#00000026;border-bottom:1px solid var(--border-light, rgba(255,255,255,.05))}.att-preview-chip{display:flex;align-items:center;gap:4px;padding:3px 8px;border-radius:6px;background:var(--surface-2);border:1px solid var(--border);font-size:11.5px}.att-name{max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.att-size{color:var(--muted);font-size:10px}.att-del-btn{border:none;background:transparent;color:#f87171;font-size:12px;cursor:pointer;padding:0 2px}.att-clear-btn{font-size:11px;background:transparent;border:none;color:var(--muted);cursor:pointer;text-decoration:underline;margin-left:4px}.tool-btn{font-size:16px;padding:6px 9px;position:relative}.tool-btn.on{background:var(--surface-hover);color:var(--primary, #6366f1)}.att-badge{position:absolute;top:2px;right:2px;background:#6366f1;color:#fff;font-size:9px;padding:1px 4px;border-radius:999px;font-weight:700}.emoji-popover{position:absolute;bottom:100%;left:12px;margin-bottom:8px;width:360px;max-width:calc(100vw - 32px);background:var(--surface-1, #1e2128);border:1px solid var(--border);border-radius:12px;box-shadow:0 16px 40px #0006;z-index:150;display:flex;flex-direction:column;overflow:hidden}.emoji-popover-head{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border-bottom:1px solid var(--border);font-size:12px;font-weight:600}.emoji-close-btn{font-size:12px;padding:2px 6px}.emoji-popover .sticker-panel{border-top:none;max-height:280px}.quick-replies-popover{position:absolute;bottom:100%;left:70px;margin-bottom:8px;width:320px;max-width:calc(100vw - 32px);background:var(--surface-1, #1e2128);border:1px solid var(--border);border-radius:12px;box-shadow:0 16px 40px #0006;z-index:150;padding:10px}.qr-head{display:flex;align-items:center;justify-content:space-between;font-size:12px;margin-bottom:8px;padding-bottom:6px;border-bottom:1px solid var(--border)}.qr-list{display:flex;flex-direction:column;gap:4px}.qr-item{text-align:left;font-size:12px;line-height:1.4;padding:6px 8px;border-radius:6px;border:none;background:var(--surface-2);color:var(--text);cursor:pointer;transition:background .15s ease}.qr-item:hover{background:#6366f133;color:#c7d2fe}.profile-header-card{display:flex;align-items:center;gap:12px;padding:12px;background:var(--surface-2);border-radius:10px;margin-bottom:12px}.profile-header-info{flex:1;min-width:0}.profile-name-row{display:flex;align-items:center;gap:6px;margin-bottom:4px}.profile-name-input{font-size:14px;font-weight:600;padding:2px 6px;flex:1;background:transparent;border:1px solid transparent;border-radius:4px}.profile-name-input:focus{background:var(--surface);border-color:var(--border)}.vip-toggle-btn{font-size:11px;padding:2px 8px;border-radius:999px;border:1px solid var(--border);background:var(--surface-3, #333);color:var(--muted);cursor:pointer}.vip-toggle-btn.on{background:#f59e0b;color:#111;border-color:#f59e0b;font-weight:700}.profile-code-row{display:flex;align-items:center;gap:6px}.profile-section{padding:12px 0;border-bottom:1px solid var(--border)}.section-title{font-size:12px;font-weight:600;color:var(--muted);margin-bottom:8px}.contact-row{font-size:12.5px;margin-bottom:4px}.profile-tag-list{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.tag-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;font-size:12px;border-radius:12px;background:#6366f126;color:#a5b4fc}.tag-chip button{border:none;background:transparent;color:inherit;cursor:pointer;font-weight:700}.preset-group-shortcuts{margin-bottom:8px}.preset-btn-grid{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.mini-group-btn{font-size:11px;padding:2px 6px;border-radius:4px;border:1px solid var(--border);background:var(--surface-2);color:var(--muted);cursor:pointer}.mini-group-btn.on{background:#6366f140;border-color:#818cf8;color:#c7d2fe}.add-tag-row{display:flex;gap:6px}.add-tag-row input{flex:1;font-size:12px;padding:4px 8px}.save-profile-btn{width:100%;margin-top:8px;padding:8px;font-size:13px;font-weight:600}.ai-panel{padding:20px}.ai-cards-grid{display:flex;flex-direction:column;gap:16px;max-width:820px}.ai-card{padding:18px 20px;border-radius:12px;background:var(--surface-1, #1a1d24);border:1px solid var(--border)}.ai-card h3{margin:0 0 4px;font-size:15px}.ai-action-row{margin-top:14px;display:flex;gap:10px;align-items:center}.ai-test-msg{margin-top:10px;padding:8px 12px;border-radius:6px;font-size:12.5px}.ai-test-msg.success{background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.3)}.ai-test-msg.error{background:#ef444426;color:#f87171;border:1px solid rgba(239,68,68,.3)}.ai-toggle-list{display:flex;flex-direction:column;gap:12px;margin-top:10px}.toggle-row{display:flex;align-items:flex-start;gap:12px;cursor:pointer}.toggle-row input{margin-top:3px;width:18px;height:18px}.user-account-bar{display:flex;align-items:center;gap:10px;padding:8px 12px;margin:6px 10px 10px;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;cursor:pointer;transition:all .2s ease}.user-account-bar:hover{background:var(--surface-hover);border-color:var(--border-strong, #888)}.user-avatar-mini{width:32px!important;height:32px!important;min-width:32px!important;min-height:32px!important;max-width:32px!important;max-height:32px!important;border-radius:50%!important;object-fit:cover!important;border:1px solid var(--border);flex-shrink:0}.user-avatar-mini.placeholder{display:grid;place-items:center;background:var(--primary, #6366f1);color:#fff;font-size:13px;font-weight:700}.user-account-meta{flex:1;min-width:0;display:flex;flex-direction:column}.user-account-meta .user-name{font-size:12.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-account-meta .user-role-tag{font-size:10.5px;color:var(--muted)}.user-setting-cog{font-size:14px;opacity:.6}.account-dialog{max-width:480px;width:90vw;background:var(--surface-1, #1a1d24);border:1px solid var(--border);border-radius:14px;box-shadow:0 20px 50px #00000080;overflow:hidden}.account-section{padding:14px 0;border-bottom:1px solid var(--border)}.account-section:last-child{border-bottom:none}.account-section .section-label{font-size:12px;font-weight:600;color:var(--muted);margin-bottom:8px}.avatar-setting-row{display:flex;align-items:center;gap:14px}.account-avatar-preview{width:56px!important;height:56px!important;min-width:56px!important;min-height:56px!important;max-width:56px!important;max-height:56px!important;border-radius:50%!important;object-fit:cover!important;border:2px solid var(--border);flex-shrink:0}.account-avatar-preview.placeholder{display:grid;place-items:center;background:var(--primary, #6366f1);color:#fff;font-size:22px;font-weight:700}.avatar-action-info{display:flex;flex-direction:column;gap:4px}.avatar-change-btn{font-size:12.5px;padding:4px 12px;border-radius:6px;align-self:flex-start}.account-info-grid{display:flex;flex-direction:column;gap:6px;font-size:13px;background:var(--surface-2);padding:10px 12px;border-radius:8px}.pwd-form-grid{display:flex;flex-direction:column;gap:8px}.pwd-form-grid label{font-size:12px;color:var(--muted);display:flex;flex-direction:column;gap:4px}.pwd-action-row{margin-top:10px}.logout-section{text-align:right;padding-top:16px}.danger-outline-btn{background:transparent!important;border:1px solid var(--danger, #ef4444)!important;color:var(--danger, #ef4444)!important;font-size:12.5px!important;padding:6px 14px!important;border-radius:6px!important;cursor:pointer;width:100%}.danger-outline-btn:hover{background:#ef44441f!important}.inbox-group-filter-scroll,.customer-group-shortcuts-bar{display:flex;align-items:center;gap:6px;padding:6px 12px;overflow-x:auto;white-space:nowrap;-webkit-overflow-scrolling:touch;scrollbar-width:none}.inbox-group-filter-scroll::-webkit-scrollbar,.customer-group-shortcuts-bar::-webkit-scrollbar{display:none}.group-filter-chip{padding:3px 9px!important;font-size:11.5px!important;border-radius:999px!important;border:1px solid var(--border)!important;background:var(--surface-2)!important;color:var(--muted)!important;cursor:pointer;flex-shrink:0;transition:all .15s ease}.group-filter-chip:hover{color:var(--text);border-color:var(--text)}.group-filter-chip.on{background:#6366f138!important;border-color:#818cf8!important;color:#c7d2fe!important;font-weight:600}.group-shortcut-label{font-size:12px;color:var(--muted);flex-shrink:0}.conv-item-tags{display:flex;align-items:center;gap:4px;margin:2px 0}.conv-tag-pill{font-size:10px;padding:1px 6px;border-radius:4px;background:#6366f126;color:#a5b4fc;border:1px solid rgba(99,102,241,.3)}.chat-composer-row{display:flex!important;flex-direction:row!important;align-items:center!important;gap:6px!important;padding:6px 10px!important;background:var(--surface)!important;flex-wrap:nowrap!important;width:100%!important;box-sizing:border-box!important}.tool-btn-icon{width:34px!important;height:34px!important;min-width:34px!important;max-width:34px!important;min-height:34px!important;max-height:34px!important;padding:0!important;font-size:18px!important;border-radius:50%!important;border:none!important;background:transparent!important;display:inline-flex!important;align-items:center!important;justify-content:center!important;flex-shrink:0!important;cursor:pointer!important;color:var(--muted)!important;position:relative!important}.tool-btn-icon:hover,.tool-btn-icon.on{color:var(--text)!important;background:var(--surface-hover)!important}.chat-composer-row textarea{flex:1!important;min-width:0!important;height:36px!important;min-height:36px!important;max-height:90px!important;padding:7px 12px!important;border-radius:18px!important;font-size:13.5px!important;line-height:20px!important;resize:none!important;border:1px solid var(--border)!important;background:var(--surface-2)!important;color:var(--text)!important;box-sizing:border-box!important}.chat-composer-row textarea:focus{border-color:var(--primary, #6366f1)!important;background:var(--surface)!important}.composer-send-btn{height:34px!important;min-height:34px!important;max-height:34px!important;padding:0 14px!important;min-width:52px!important;border-radius:17px!important;font-size:13px!important;font-weight:600!important;flex-shrink:0!important;cursor:pointer!important;background:var(--primary, #6366f1)!important;color:#fff!important;border:none!important;display:inline-flex!important;align-items:center!important;justify-content:center!important}.composer-send-btn:disabled{opacity:.5!important;cursor:not-allowed!important}.quick-replies-popover{position:absolute;bottom:100%;left:10px;margin-bottom:8px;width:350px;max-width:calc(100vw - 20px);background:var(--surface-1, #1e2128);border:1px solid var(--border);border-radius:12px;box-shadow:0 16px 40px #00000073;z-index:150;display:flex;flex-direction:column;overflow:hidden}.qr-head{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border-bottom:1px solid var(--border);font-size:12px;font-weight:600}.qr-head-actions{display:flex;align-items:center;gap:8px}.qr-reset-link{font-size:11px;color:var(--muted);background:transparent;border:none;cursor:pointer;text-decoration:underline}.qr-close-btn{padding:2px 6px;font-size:12px}.qr-list{display:flex;flex-direction:column;gap:4px;max-height:220px;overflow-y:auto;padding:8px}.qr-item-row{display:flex;align-items:center;gap:6px;background:var(--surface-2);border-radius:6px;padding:4px 6px}.qr-text-btn{flex:1;text-align:left;font-size:12px;line-height:1.4;background:transparent;border:none;color:var(--text);cursor:pointer}.qr-text-btn:hover{color:#818cf8}.qr-del-btn{border:none;background:transparent;color:var(--muted);font-size:12px;cursor:pointer;padding:2px 4px}.qr-del-btn:hover{color:#f87171}.qr-add-box{display:flex;gap:6px;padding:8px;border-top:1px solid var(--border);background:#00000026}.qr-add-box input{flex:1;font-size:12px;padding:4px 8px;border-radius:6px}.qr-add-btn{font-size:12px;padding:4px 10px;border-radius:6px}@media(max-width:768px){.chat-composer-row{padding:6px 8px calc(6px + env(safe-area-inset-bottom,0px))!important;gap:4px!important}.tool-btn-icon{width:32px!important;height:32px!important;min-width:32px!important;max-width:32px!important;min-height:32px!important;max-height:32px!important;padding:0!important;font-size:17px!important}.chat-composer-row textarea{height:34px!important;min-height:34px!important;font-size:14px!important;padding:6px 10px!important}.composer-send-btn{height:32px!important;min-height:32px!important;min-width:48px!important;font-size:12px!important;padding:0 10px!important}.emoji-popover,.quick-replies-popover{left:0!important;right:0!important;width:100%!important;max-width:100%!important;border-radius:14px 14px 0 0!important;margin-bottom:0!important}}