:root{--bg: #070b12;--surface: #0e1520;--surface-elevated: #141c2a;--surface-2: #0a101a;--surface-hover: rgba(255, 255, 255, .04);--text: #e8ecf4;--text-secondary: #b4becf;--muted: #7a8699;--accent: #c4a35a;--accent-soft: rgba(196, 163, 90, .14);--accent-border: rgba(196, 163, 90, .28);--accent-text: #0f1218;--danger: #e07070;--danger-soft: rgba(224, 112, 112, .12);--success: #4caf8a;--success-soft: rgba(76, 175, 138, .12);--border: rgba(255, 255, 255, .06);--border-strong: rgba(255, 255, 255, .1);--radius: 10px;--radius-sm: 6px;--radius-lg: 14px;--radius-xl: 18px;--shadow: 0 20px 50px rgba(0, 0, 0, .45);--shadow-sm: 0 4px 16px rgba(0, 0, 0, .28);--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 24px;--font: "Inter", "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", system-ui, sans-serif;--font-mono: ui-monospace, "SF Mono", Menlo, monospace;--fs-xs: 11px;--fs-sm: 12px;--fs-md: 13.5px;--fs-lg: 15px;--anim: .18s ease;--anim-fast: .15s ease;--anim-slow: .25s ease;color:var(--text);background:var(--bg);font-family:var(--font);font-size:var(--fs-md);line-height:1.45;-webkit-font-smoothing:antialiased}:root[data-theme=light]{--bg:#f3f6fb;--surface:#ffffff;--surface-elevated:#eef2f8;--surface-2:#f7f9fc;--surface-hover:rgba(15,23,42,.05);--text:#172033;--text-secondary:#455268;--muted:#6e7b90;--border:rgba(15,23,42,.1);--border-strong:rgba(15,23,42,.16);--shadow:0 20px 50px rgba(31,45,70,.14);--bubble-me: #95ec69;--bubble-me-text: #172033;--bubble-other: #ffffff;--bubble-other-text: #172033;--thread-bg: #f1f1f1}:root{--bubble-me: #1f7a3d;--bubble-me-text: #f2f7f2;--bubble-other: #141c2a;--bubble-other-text: #e8ecf4;--thread-bg: transparent}:root[data-theme=light] .app-sidebar{background:linear-gradient(180deg,#fffffff5,#f1f5fbfa)}*{box-sizing:border-box}html,body,#app{height:100%;height:100dvh;margin:0;overscroll-behavior:none}input,textarea,select,button{font:inherit}input,textarea,select{width:100%;padding:9px 11px;color:inherit;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius);transition:border-color var(--anim-fast)}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent-border)}input::placeholder,textarea::placeholder{color:var(--muted);opacity:.75}button{padding:9px 13px;border:0;border-radius:var(--radius);background:var(--accent);color:var(--accent-text);font-weight:600;cursor:pointer;transition:opacity var(--anim-fast),transform var(--anim-fast),background var(--anim-fast)}button:hover{opacity:.93}button:active{transform:scale(.985)}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--accent);outline-offset:2px}button.ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border);font-weight:500}button.ghost:hover{background:var(--surface-hover);border-color:var(--border-strong);color:var(--text);opacity:1}button.danger{background:var(--danger);color:#fff}button.link{background:transparent;color:var(--accent);padding:0 6px;font-weight:500;border:0}.panel,.inbox,.sidebar,.profile,.conversation-list,.chat-panel{transition:background var(--anim),border-color var(--anim),box-shadow var(--anim)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:1ms!important;transition-duration:1ms!important;scroll-behavior:auto!important}}.login{height:100%;display:grid;place-items:center;background:radial-gradient(ellipse 70% 45% at 50% -5%,rgba(196,163,90,.07),transparent 50%),var(--bg)}.login form{width:min(380px,92%);display:grid;gap:12px;padding:36px 32px 32px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-xl);box-shadow:var(--shadow)}.login b{color:var(--accent);font-size:10.5px;font-weight:500;letter-spacing:.2em;text-transform:uppercase}.login h1{margin:0 0 8px;font-size:22px;font-weight:560;letter-spacing:-.02em;color:var(--text)}.login i,.banner{color:#e8a0a0;font-style:normal;font-size:var(--fs-sm)}.login button{margin-top:6px;padding:11px;letter-spacing:.02em}.app-shell{height:100%;display:grid;grid-template-columns:232px 1fr;background:var(--custom-bg, var(--bg))}.app-shell.nav-collapsed{grid-template-columns:0 1fr}.app-shell.nav-collapsed .app-sidebar{width:0;padding:0;overflow:hidden;border:0;opacity:0;pointer-events:none}.app-sidebar{background:linear-gradient(180deg,#141c2aeb,#0a101af5);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:4px;padding:14px 10px 16px;overflow:auto;transition:width var(--anim),opacity var(--anim),padding var(--anim);z-index:30}.sb-brand{padding:4px 10px 12px;border-bottom:1px solid var(--border);margin-bottom:8px}.sb-brand b{display:block;font-weight:600;letter-spacing:-.01em;font-size:14px}.sb-brand small{color:var(--muted);font-size:11px}.sb-user{padding:0 10px 10px;color:var(--text-secondary);font-size:var(--fs-sm)}.user-profile{display:grid;grid-template-columns:28px 1fr;align-items:center;gap:7px}.user-profile img,.mini-avatar{width:28px;height:28px;border-radius:50%;object-fit:cover;display:grid;place-items:center;background:var(--surface-elevated)}.user-profile .icon-link{grid-column:2;border:0;background:transparent;color:var(--accent);padding:0;text-align:left;font-size:11px;cursor:pointer}.appearance-settings{margin:0 10px 8px;padding:8px;border:1px solid var(--border);border-radius:9px;font-size:11px;color:var(--text-secondary)}.appearance-settings summary{cursor:pointer}.appearance-settings label{display:grid;grid-template-columns:60px 1fr;align-items:center;gap:5px;margin-top:7px}.appearance-settings 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300px}.shell>aside,.profile{background:var(--surface);padding:10px 10px 12px;display:flex;flex-direction:column;gap:8px;border-right:1px solid var(--border);overflow:auto}.profile{border-right:0;border-left:1px solid var(--border);padding:14px;gap:10px;background:var(--surface)}.shell>aside.list>header{padding:4px 6px 6px}.shell>aside.list>header b{font-size:13px;font-weight:560;letter-spacing:-.01em}.filters{display:flex;flex-wrap:wrap;gap:3px;padding:0 2px}.filters button{font-size:10.5px;padding:4px 8px;background:transparent;color:var(--muted);border:1px solid transparent;border-radius:999px;font-weight:500}.filters button:hover{color:var(--text-secondary);background:var(--surface-hover);opacity:1}.filters button.on{background:var(--accent-soft);color:var(--accent);border-color:var(--accent-border)}.item{background:transparent;color:var(--text);text-align:left;display:grid;grid-template-columns:36px 1fr auto;gap:10px;align-items:center;border:1px solid transparent;border-bottom:1px 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.dot.on{background:var(--success)}.vip{font-size:9px;font-weight:600;letter-spacing:.06em;color:var(--accent);border:1px solid var(--accent-border);border-radius:4px;padding:0 4px;margin-left:5px;vertical-align:middle;opacity:.9;background:transparent}.brand-badge{display:inline-block;margin-right:5px;padding:0 5px;border-radius:4px;background:#ffffff0d;color:var(--muted);font-size:9.5px;font-weight:550;letter-spacing:.03em;vertical-align:middle}.status-pill{font-size:10px;padding:2px 7px;border-radius:999px;background:#ffffff0d;color:var(--muted);text-transform:capitalize;font-weight:500}.status-pill.open{color:#8ab4d4;background:#8ab4d41a}.status-pill.pending{color:#c4a35a;background:var(--accent-soft)}.status-pill.resolved{color:var(--success);background:var(--success-soft)}.chat{min-width:0;display:flex;flex-direction:column;background:var(--custom-bg, var(--bg))}.chat header{padding:12px 18px;border-bottom:1px solid 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label{font-size:var(--fs-sm);color:var(--muted);display:grid;gap:5px}.profile>.avatar{margin-bottom:4px}.profile-card{background:var(--surface-elevated, var(--surface));border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px}.tag{background:#ffffff0f;color:var(--text-secondary);padding:3px 8px;margin:2px;font-size:var(--fs-sm);border:1px solid var(--border);border-radius:var(--radius-sm);font-weight:450}.row{display:flex;flex-wrap:wrap;gap:6px}.row button{font-size:var(--fs-sm);padding:7px 10px}.danger-box{margin-top:12px;padding:12px;border:1px solid rgba(224,112,112,.3);border-radius:var(--radius);display:grid;gap:8px;background:var(--danger-soft)}.panel{padding:18px 20px;overflow:auto;flex:1}.panel table{width:100%;border-collapse:collapse;margin-top:12px}.panel th,.panel td{border-bottom:1px solid var(--border);padding:9px 8px;text-align:left;font-size:13px}.panel th{color:var(--muted);font-weight:500;font-size:var(--fs-sm)}.card{display:grid;gap:8px;max-width:560px;padding:16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);margin:12px 0}.hint{color:var(--muted);font-size:var(--fs-sm);line-height:1.5}.muted{color:var(--muted);font-size:var(--fs-sm)}.check{display:flex;gap:8px;align-items:center;font-size:var(--fs-sm);color:var(--text-secondary)}.split{display:grid;grid-template-columns:1fr 1fr;gap:16px}.channel-workspace{align-items:start}.channel-list-card{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);overflow:hidden;min-width:0}.channel-list-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:12px 14px;border-bottom:1px solid var(--border)}.channel-row{width:100%;display:grid;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;align-items:center;padding:11px 12px;border:0;border-bottom:1px solid 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infinite;transform-origin:50% 20%}.anim-flicker{animation:sticker-flicker 1s steps(2) infinite}.anim-nod{animation:sticker-nod 1s ease-in-out infinite}.anim-tada{animation:sticker-tada 1.4s ease-in-out infinite}.sticker-panel{border-top:1px solid var(--border);background:var(--surface);display:flex;flex-direction:column;max-height:46%;min-height:220px}.sticker-grid-wrap{flex:1;overflow-y:auto;padding:10px 8px 4px;-webkit-overflow-scrolling:touch}.sticker-grid.small .emoji-group{margin-bottom:6px}.sticker-grid.small .emoji-group-name{display:block;font-size:11px;color:var(--muted);padding:4px 8px}.sticker-grid.small button{border:0;background:transparent;font-size:26px;padding:7px;cursor:pointer;border-radius:10px;line-height:1}.sticker-grid.small button:active{background:var(--surface-hover);transform:scale(1.15)}.sticker-grid.big{display:grid;grid-template-columns:repeat(5,1fr);gap:4px}.sticker-cell{border:0;background:transparent;border-radius:12px;padding:8px 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img{width:90%;height:90%;object-fit:contain}.pack-cell .pack-del{position:absolute;top:2px;right:2px;width:24px;height:24px;border-radius:50%;border:0;background:#0000008c;color:#fff;font-size:14px;line-height:1;cursor:pointer}.pack-empty{aspect-ratio:1;border:1.5px dashed var(--border-strong);border-radius:10px;background:transparent;color:var(--muted);font-size:13px;cursor:pointer}.danger-text{color:var(--danger, #cf3a3a)}@media(min-width:1280px){.msgs article{max-width:64%}}@media(max-width:560px){.sticker-grid{grid-template-columns:repeat(4,1fr)}.sticker-cell{font-size:42px;min-height:56px;min-width:56px}.voice-wrap{min-width:150px}}.wx-mini{display:inline-block;font-size:11px;font-weight:700;color:#07c160;background:#07c16018;border:1px solid #07c16055;border-radius:4px;padding:0 4px;margin-left:2px;vertical-align:1px}